That to which one resorts or on which one depends for supply or support; means of overcoming a difficulty; resort; expedientI suppose employees fit within that definition, but so do the desks and copy machines. Maybe it's my ego, but I like to be distinguished from inanimate objects in the workplace. The word resource to me is just too cold and inhuman.
Lots of organizations preach that people are their most important asset. It's easy to say, but how do you demonstrate that value?
- By putting significant effort into designing a thorough and effective interview process, to make sure you hire the best people to begin with. How well organized is your company's interview process? And how often have you had to let someone go because they didn't turn out to be a good fit?
- By respecting people within the organization. Give them clear objectives and establish a culture that encourages them to innovate and excel working as a team. Establish a culture of continuous improvement where every employee is truly empowered and expected to improve quality, process, and customer satisfaction. In Toyota, every production line worker is expected to stop the line if they find any problem, get to the root cause, and then correct it.
- By growing people within the organization. Give people a clear path for career growth. Give them opportunities to try different roles within the organization. When you have a position to fill, look inside the organization first before looking for someone new.